AI tools for care providers, set up by people who deliver care
Maple Health Services is Mimer's exclusive Australian partner for AI documentation, claims checking and referral tools. We help your team put them to work, from setup and training to fitting them into everyday practice.
Mimer software
Report drafting, claims checking, referral intake.
Maple services
Setup, training and workflow support from allied health clinicians.
Less admin for your team
Tools your staff understand and use, in a way that fits how care is delivered.
What we offer
Choose the software on its own, or pair it with our services.
Software, supplied by Mimer
AI report generator for aged care documentation
Drafts progress notes, assessment summaries and care reports from clinical notes. Clinicians review and sign off every report.
Notes and claims checking
Checks notes and claims against funding rules before submission and explains what needs fixing. It helps your team spot issues early but doesn't guarantee that a funder will accept a claim.
Referral intake and waitlist management
Records incoming referrals, sorts them by service type, funding and the priority your team sets, and helps keep waitlists up to date.
Services, delivered by Maple
Implementation and onboarding
We map your current workflows and help configure templates, intake steps and review processes.
Clinician and staff training
Practical training for clinicians, intake and admin staff, including how to review and approve AI-drafted content.
Documentation quality review
Periodic reviews of reports and notes against good practice and funding requirements, with feedback for your team.
Workflow advice
Guidance on where the tools fit best, and how to adjust as funding rules and your service change.
For residential aged care partners
Facilities can combine the software with Maple's existing clinical programs, so documentation and care improvements are handled by one team.
- Falls prevention and safe mobility programs
- Manual handling and safe mobility training for care staff
- Physiotherapy and occupational therapy for residents
- Documentation support for the care we deliver
Who we work with
We work with organisations across Australia.
- Allied health providers
- Hospitals
- NDIS providers
- Aged care providers
- Home care providers
How getting started works
Talk to us
Tell us about your service, team and current admin load.
See the tools
We arrange a demonstration with your own use cases.
Sign up
You sign with Mimer for software and, if you choose, with Maple for services.
Set up and train
We help configure the tools and train your staff.
Ongoing support
Maple stays your main contact. Mimer handles technical support.
Common questions
Who supplies the software?
Mimer Technology Pty Ltd supplies the software under its own subscription agreement with you. Maple Health Services provides its services under a separate agreement.
Who do we contact for help?
Maple is your main point of contact. Technical and software issues are handled by Mimer, and Maple supports anything related to its services.
Does the AI replace clinical judgement?
No. The tools draft documentation and flag possible documentation or funding issues. They don't diagnose, assess, clinically prioritise or recommend treatment for anyone. Your clinicians review, edit and approve all content, and remain responsible for it.
Does claims checking guarantee our claims will be paid?
No. It helps your team find and fix issues before submission. Funders make their own decisions, and your organisation remains responsible for the claims it submits.
How is client information protected?
Both Maple and Mimer handle personal and health information in line with the Privacy Act 1988 and the Health Records Act 2001 (Vic). We can walk your team through how data is handled during the demonstration. Read our privacy policy.
Can we use the software without Maple's services?
Yes. Services are optional, and you can add them at any time.
Our relationship with Mimer. Maple Health Services Pty Ltd is the exclusive referral partner of Mimer Technology Pty Ltd for these products in Australia. Maple receives a monthly fee and commission from Mimer, including commission based on customer subscription payments. Software subscriptions are supplied by Mimer under a separate agreement, and Mimer is responsible for the software and its support.
Find out if these tools suit your service
Tell us about your organisation and we'll arrange a conversation and demonstration.
Maple Health Services Pty Ltd (ABN 16 679 704 539), 300 Liberty Parade, Heidelberg West VIC 3081. Software is supplied by Mimer Technology Pty Ltd. The software supports administrative and documentation work only and does not diagnose, assess or recommend treatment. Privacy policy